Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Driving customer loyalty and adoption of identity and access governance solutions with an accent on strategic advisory and product value realization. Focus on managing C-level relationships, optimizing product adoption, and ensuring high retention rates through data-driven KPIs.

Location: Remote (Dubai, UAE)

Company

hirify.global provides innovative identity and access governance services and products to enhance enterprise security.

What you will do

• Act as the primary point of contact and advocate for assigned customers, managing relationships up to C-level executives.
• Develop strategic success plans and account roadmaps to ensure customers achieve full business value from the hirify.global suite.
• Collaborate with Sales, Product Development, and Support teams to align product roadmaps with customer objectives.
• Monitor customer utilization trends and KPIs to identify risks and proactively recommend corrective actions.
• Manage the renewal pipeline and mitigate at-risk accounts to ensure timely and successful contract renewals.
• Lead educational initiatives and guide customers through new product features and releases.

Requirements

• Practical experience in Identity and Access Management (IAM) is essential.
• Background in cybersecurity, compliance, or experience as an Identity Security practitioner.
• Previous experience in Customer Success or Application Portfolio Management within a SaaS organization.
• Strong understanding of cloud architecture and on-premise IT landscapes.
• Willingness to travel up to 20% for on-site customer engagement.
• Excellent communication skills and ability to navigate crisis situations and triage processes.

Nice to have

• Fluency in French or German.

Culture & Benefits

• Full-time employment within the Expert Services – Customer Success department.
• Inclusive workplace as an equal opportunity employer.
• Opportunity to work with a global product and support ecosystem.