Customer Success Manager (IT Infrastructure)

TL;DR

Customer Success Manager (IT Infrastructure): Driving the adoption and value of internal IT services across NN Group with an accent on bridging the gap between technical engineering teams and business stakeholders. Focus on building trusted advisor relationships, managing C-level communication, and transforming customer feedback into product improvements.

Location: Hybrid working in The Hague, Netherlands

Salary: €6,378 – €8,504 gross per month (for 36 hours a week)

Company

hirify.global (NN Group) is a large international insurance and financial services corporation supporting over 18 million customers.

What you will do

• Act as the primary point of contact for internal customers within the Group IT Infrastructure domain.
• Bridge the gap between internal clients and engineering teams to drive the adoption of infrastructure services.
• Gather customer feedback and act as the internal voice of the customer to drive service and product improvements.
• Build trusted advisor relationships and chair customer boards regarding performance, priorities, and improvements.
• Organize and prepare high-level meetings for C-level stakeholders.
• Initiate change initiatives aimed at enhancing the customer experience and internal ways of working.

Requirements

• University-level of thinking with a strong understanding of IT infrastructure (non-hands-on).
• Experience in customer-facing or commercial roles such as customer success, account management, or consultative selling.
• Ability to steer group discussions, read social dynamics, and navigate complex corporate environments.
• Confidence to balance empathy with strategic direction, particularly when managing resistance to standardization.
• Proactive mindset with the ability to define your own approach to customer success.
• Must be based in or able to work in a hybrid setup in The Hague, Netherlands.

Nice to have

• Experience with cross-functional collaboration within Enterprise-size companies.

Culture & Benefits

• Hybrid working model with flexibility on where and when to work.
• Competitive compensation including a 13th month and holiday allowance.
• Generous leave policy: 27 vacation days and 3 Diversity Days.
• NS Business Card (2nd class) providing unlimited travel, including private use.
• Modern pension plan via BeFrank and allowances for home office setup and internet.
• International, inclusive work environment that values diversity, equity, and experimentation.