Customer Success Architect (NEUR)

TL;DR

Customer Success Architect (NEUR): Aligning hirify.global’s DevSecOps platform with customers’ business objectives and driving long-term adoption with an accent on consultative enablement, customer journey guidance, and escalation ownership. Focus on building Customer Success Plans, translating pre-sales command plans into actionable outcomes, and staying current with hirify.global releases to ensure retention and growth.

Location: Remote (Ireland; Netherlands; United Kingdom)

Company

hirify.global is an intelligent orchestration platform for DevSecOps that helps organizations ship better, more secure software faster.

What you will do

• Partner with customers to turn pre-sales command plan outcomes into actionable objectives and measurable business results
• Guide customers using knowledge of the hirify.global platform, best practices, and relevant use cases
• Own a book of assigned customers, driving adoption, retention, growth, and overall customer satisfaction
• Act as the liaison for hirify.global questions, issues, and escalations; coordinate with Support, Product Management, and other teams
• Program manage account escalations and provide insights on the availability and applicability of new hirify.global features
• Support onboarding and create Customer Success Plans with goals and KPIs; recommend training opportunities via hirify.global Services

Requirements

• Understanding of Git and typical branching strategies
• Knowledge of the software development lifecycle and development pipeline
• Understanding of continuous integration, continuous deployment, and DevSecOps
• Prior Customer Success experience (or equivalent) focused on increasing satisfaction, adoption, and retention
• Experience partnering with customers to define and achieve business outcomes
• Ability to work remotely from Ireland, the Netherlands, or the United Kingdom

Culture & Benefits

• All roles are remote, with some roles having location-based eligibility requirements
• Flexible Paid Time Off (PTO)
• Equity compensation and an employee stock purchase plan
• Growth and Development Fund for learning
• Parental leave