Claim Supervisor - Digital Insurance

TL;DR

Claim Supervisor - Digital Insurance: Overseeing end-to-end claims handling for Gadget/MPAR category with an accent on SLA achievement, vendor workflow execution, and insurer coordination. Focus on leading the Claims Analyst team, driving SOP improvements, and producing loss ratio performance reporting while negotiating strongly on customer claim needs.

Company

Fintech startup in Indonesia that simplifies finding and applying for financial products online.

What you will do

• Own overall claims handling for the Gadget/MPAR category, ensuring review and payment meet client SLA targets.
• Ensure aftersales vendors run effectively in the claims workflow (Service Center, Logistics Providers, and others as needed).
• Lead and control daily activities of the Claims Analyst team to resolve claims within SLA and category guidelines.
• Create weekly and monthly client/insurer claim loss ratio performance reports for the Gadget/MPAR category.
• Maintain relationships with insurer claims teams to ensure smooth claim handling flow and negotiate on behalf of customers.
• Run daily morning briefings on pending claim statuses, incoming claims, and backlog; evaluate and improve current claims SOPs.

Requirements

• Bachelor’s degree in any major, or at least 3 years of experience in a claims team leader role for the gadget/electronics/Movable All Risks (MPAR) category.
• Strong work ethic with a focus on fulfilling customer needs and claim queries.
• Ability to work under pressure and meet tight deadlines.
• Ability to handle schedule variance, including shifting schedules and weekend availability.
• Proven ability to maintain relationships with insurer claims teams and negotiate strongly on customers’ behalf.

Culture & Benefits

• Startup environment with an emphasis on openness, transparency, drive, and meritocracy.
• Full-time role based in Jakarta.
• Operational focus on meeting SLA targets and improving claims processes.