Claims Manager (Insurance)

TL;DR

Claims Manager (Insurance): Managing a portfolio of civil liability claims for the Local Government Association Mutual Liability Scheme with an accent on claims administration, stakeholder communication, and risk trend identification. Focus on delivering proactive risk management guidance and ensuring efficient claims resolution for local government members in South Australia.

Location: Must be based in Adelaide, Australia. This is a hybrid role requiring office attendance at least three days per week.

Company

hirify.global is a global leader in risk, reinsurance, and management consulting, advising clients in 130 countries.

What you will do

• Manage a portfolio of civil liability claims according to established protocols.
• Perform technical claims administration, including assessment, correspondence, and settlement management.
• Collaborate with the Claims team and Liability Risk Advisor to identify claims trends.
• Support the development and delivery of proactive risk management programs.
• Build and maintain effective relationships with councils, claimants, and legal stakeholders.
• Provide onsite client service and deliver professional recommendations.

Requirements

• Must have appropriate approval to work in Australia.
• Demonstrated experience managing claims processes from lodgement to finalisation.
• Strong written and verbal communication skills for interacting with diverse stakeholders.
• Ability to manage competing priorities and meet strict deadlines.
• Capability in data processing, analysis, and reporting.
• Successful completion of a Criminal & Bankruptcy check is required.

Nice to have

• Experience working with local government.
• Legal qualifications.
• Well-developed advocacy, negotiation, and analytical skills.

Culture & Benefits

• Professional development opportunities and supportive leadership.
• Vibrant and inclusive work environment.
• Access to a wide range of career opportunities within a global organization.
• Benefits and rewards focused on employee well-being.
• Hybrid work model promoting both remote flexibility and in-office collaboration.