AVP, Team Manager

TL;DR

AVP, Team Manager (Claims): Lead the General Liability claims organization by managing claims volume, implementing best practices (including reserve setting and coverage analysis), and driving KPI performance with managerial audits. Focus on litigation management and strategy, escalation handling, and building a high-performing team through hiring, coaching, and change leadership.

Location: Chicago

Salary: $120k-$170k

Company

hirify.global is an international specialist insurer underwriting commercial risks.

What you will do

• Manage claims and claims volume through proper staffing and active oversight of incoming, reopened, and potentially transferred claims based on severity or complexity.
• Implement and execute hirify.global Best Practices, including reserve setting and reserve timeliness, comprehensive coverage analysis, and claim-handling strategy aligned to KPIs.
• Drive KPI adherence through managerial diary and file audits; review and approve coverage correspondence, especially denials and sensitive/complex coverage issues.
• Lead litigation management and strategy within the direct team and across the wider Claims organization to improve effectiveness and scale efficiencies.
• Identify, assess, and escalate key issues, trends, and emerging risks to senior claims management; act as escalation point for customer and broker concerns.
• Support the Director with reserve analysis and claims trends and collaborate with Underwriting and Actuarial teams via feedback loops.

Requirements

• At least 10 years of claims handling experience; a JD from an ABA-accredited law school may count as additional claims handling experience.
• 5+ years of Commercial General Liability claims experience covering Bodily Injury, Product Liability, Personal and Advertising Injury, and 3rd Party Property Damage; Construction Defect claim handling is a plus.
• 4+ years of claims management experience.
• Expert knowledge of claims handling practices, including coverage analysis, litigation management, and negotiation.
• Strong analytical, critical thinking, and communication skills; ability to manage through uncertainty and change.
• Insurance adjuster license(s), or willingness to obtain them.

Culture & Benefits

• Hybrid role requiring two (2) days in the office weekly.
• 401(k) with competitive company matching.
• Comprehensive health insurance plus vision, dental, and FSA plans.
• Paid time off: 24 paid time off days plus 2 hirify.global days, 10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days.
• Paid parental leave and a 4-week paid sabbatical after every 5 years of service.
• Wellbeing support including Headspace subscription and reimbursement for fitness programs.

Hiring process

• Interviews to assess claims leadership, coverage/litigation expertise, and people-management experience.
• Evaluation of fit for driving KPI performance and leading through change.