Implementation Specialist (EdTech)

TL;DR

Implementation Specialist (EdTech): Overseeing the implementation and management of StudySync accounts for K-12 schools with an accent on professional development, product training, and customer success. Focus on delivering high-impact training sessions, managing the customer lifecycle via Salesforce, and ensuring successful program adoption.

Location: Remote (US); must reside within 50 miles of SFO, DEN, PDX, or PHX airports

Salary: $65,972 - $72,000 per year

Company

Leading provider of digital-first K–12 curriculum solutions utilizing a Curriculum-Informed AI™ approach to personalize learning at scale.

What you will do

• Manage the implementation and account needs for StudySync users within an assigned region.
• Design and deliver product training, webinars, and professional development sessions for educators and district leadership.
• Coordinate with administrators, coaches, and teachers to ensure successful program implementation and customer success.
• Track all customer lifecycle activities, communications, and sales opportunities using Salesforce.
• Provide technical support and troubleshoot customer requests to ensure seamless product usage.
• Facilitate the end-to-end customer journey from initial onboarding through to renewal.

Requirements

• Bachelor’s degree or higher.
• At least 5 years of experience in K-12 education (6-12 preferred), classroom teaching, or administration.
• Must reside within 50 miles of San Francisco (SFO), Denver (DEN), Portland (PDX), or Phoenix (PHX) airports.
• Willingness and availability to travel within the USA up to 40% of the time.
• Experience leading professional development or product training sessions.
• Proficiency in Salesforce, Slack, Zoom, and Microsoft Office/Google Suites.

Culture & Benefits

• Comprehensive health, dental, and vision plans, including options with zero employee premiums.
• 401k plan with company match.
• 16 paid holidays, including a winter shutdown from Christmas Eve through New Year’s Day.
• Paid Time Off and paid bonding leave for new parents.
• Comprehensive maternity and fertility/family building benefits.
• Tuition reimbursement and a wide variety of professional development programs.