Lead Operational Excellence Specialist (Fintech)

TL;DR

Lead Operational Excellence Specialist (Fintech): Ensuring high-quality, reliable, and consistent operational service delivery across PaaS operations with an accent on incident, problem, and change management. Focus on leading root cause analysis, coordinating critical incident resolution, and driving continuous service improvement.

Location: Hybrid (Toronto, Canada) - Must work from the office two days each week

Salary: $104,240 – $143,330 CAD

Company

World's leading provider of integrated investment management solutions and a subsidiary of Deutsche Börse Group.

What you will do

• Serve as the single point of escalation for operational incidents, coordinating resources and stakeholders.
• Execute Problem Management processes, including Post-Incident Reviews (PIRs) and Root Cause Analyses (RCAs).
• Plan and implement Change Management activities across hosted environments following governance policies.
• Collaborate with global peers and external hosting partners to maintain operational performance.
• Contribute to the evolution of operational processes to drive continuous improvement across global operations.

Requirements

• 3-5+ years of operational experience with mission-critical services.
• ITIL certification or equivalent practical experience in Incident, Problem, and Change Management.
• Strong analytical, planning, and decision-making skills.
• Clear and effective written and verbal communication skills for collaborating with multicultural teams.
• Familiarity with agile methodologies and global team collaboration.

Culture & Benefits

• Hybrid work model: 2 days in office, 3 days remote.
• Annual discretionary bonus.
• Comprehensive health and dental care.
• Group RRSP/TFSA.
• People-centered organization focused on skills development and empowerment.