Car Insurance Telesales Supervisor

TL;DR

Car Insurance Telesales Supervisor: Managing daily call center operations and leading a team of telesales agents with an accent on performance optimization and SLA achievement. Focus on analyzing operational metrics, implementing sales procedures, and driving team productivity in a fast-paced environment.

Location: Jakarta, Indonesia

Company

hirify.global is a financial technology startup based in Indonesia that simplifies the process of finding and applying for financial products online.

What you will do

• Manage day-to-day call center and logistics operations.
• Hire, train, and monitor the performance of telesales agents.
• Implement procedures to improve operational efficiency and meet sales targets.
• Optimize call center workflows and systems.
• Analyze key operational metrics to establish and track KPIs and SLAs.

Requirements

• At least 2 years of experience as a Telesales Supervisor in the car insurance sector.
• Proven ability to manage telesales teams using CRM and telesales systems.
• Strong communication, teamwork, and multitasking skills.
• High level of discipline, motivation, and ability to work under pressure.
• Responsive and proactive approach to problem-solving.