Customer Service Representative

TL;DR

Customer Service Representative (TravelTech): Supporting hosts and guests with booking management and problem resolution with an accent on communication across multiple channels. Focus on improving customer satisfaction and feeding insights back to the product team to enhance the platform experience.

Location: Must be based in Italy

Company

hirify.global is a fast-growing vacation rental technology company dedicated to making booking and hosting holiday homes seamless and joyful for millions of users.

What you will do

• Support hosts with property management across channels like Booking.com and Airbnb.
• Assist guests with booking inquiries via phone, email, and WhatsApp.
• Communicate with partners to resolve booking process issues.
• Act as the voice of the customer by reporting requirements and issues to the product team.
• Contribute to continuous improvement of customer satisfaction metrics.
• Collaborate with Product, Sales, and Account Management teams.

Requirements

• Italian: Near-native proficiency required.
• English: Fluent proficiency required.
• Must belong to Categorie Protette (L. 68/99).
• Strong communication and problem-solving skills.
• Willingness to work on weekends with flexible scheduling.
• Customer-focused mindset with a team-oriented attitude.

Nice to have

• Previous experience in customer service or the hotel industry.
• Fluency in German or other European languages.

Culture & Benefits

• Impactful work in a modern tech environment with a focus on AI.
• Professional growth through mentorship and personal learning budgets.
• International team culture with regular events and meet-ups.
• Flexible remote setup with optional quarterly visits to the Málaga office.
• Travel benefits and gym discounts.
• 12-month fixed-term contract.