Customer Service Agent (Igaming)

TL;DR

Customer Service Agent (Igaming): Providing high-quality support to players across multiple global brands with an accent on resolving inquiries via live chat, email, and phone. Focus on maintaining compliance standards, ensuring a safe gambling experience, and collaborating with cross-functional teams to improve service quality.

Location: Must be based in Malta (Hybrid role). No visa sponsorship provided.

Company

A leading European betting and gaming operator with a vast portfolio of iconic brands and a commitment to technological excellence and responsible gaming.

What you will do

• Deliver customer support in Dutch and English via LiveChat, email, and telephone.
• Guide players through website and mobile app platforms to ensure a seamless experience.
• Collaborate with Player Safety, Payments, and CRM departments to maintain a safe gambling environment.
• Identify and report non-compliance incidents promptly to management.
• Contribute to team projects and provide feedback on customer experiences to drive service improvements.
• Adhere to all Governance, Risk & Compliance (GRC) obligations.

Requirements

• Fluency in Dutch and English (spoken and written) is essential.
• Must be based in Malta; no visa sponsorship available.
• Strong problem-solving skills and ability to multi-task in a fast-paced environment.
• Good understanding of basic internet and technical concepts.
• Reliable team player with a customer-oriented mindset.

Culture & Benefits

• Flexible hybrid working model with 6 weeks of fully remote work per year.
• Private health insurance and €500 annual well-being allowance.
• Subsidised meals and anniversary awards.
• 24 days of annual leave plus public holidays.
• Dedicated career development plan and a friendly office atmosphere.