Customer Support Specialist (Traveltech)

TL;DR

Customer Support Specialist (Traveltech): Handling client requests for booking modifications and cancellations through CRM systems with an accent on rapid problem resolution and supplier communication. Focus on ensuring smooth travel operations and providing expert product advice to international clients.

Location: Remote (Must align with Jakarta time zone: 8 a.m. to 8 p.m.)

Company

A fast-growing international travel-tech company passionate about combining travel and technology.

What you will do

• Resolve client and partner requests for booking cancellations or changes via CRM.
• Provide expert advice on bookings and travel products to clients.
• Communicate with suppliers, hotels, and clients through email and phone.
• Utilize internal databases and CRM systems for efficient operation management.

Requirements

• English proficiency: Upper Intermediate (B2) spoken and written.
• Strong soft skills including empathy, stress-resistance, and politeness.
• Ability to learn quickly and maintain a results-oriented approach.
• Access to a functioning computer and microphone.

Nice to have

• Knowledge of the travel business and booking systems.

Culture & Benefits

• Full remote work environment.
• Flexible schedule: 2 days on / 2 days off.
• Competitive salary with KPI-based bonuses.
• Access to seminars, trainings, and professional conferences.
• Corporate discounts on hotels and other travel services.

Hiring process

• Initial application and assessment.
• Interview with the HR team.
• Internet speed test for remote readiness.