Senior Agent, Customer Service (Italian Speaker)

TL;DR

Senior Agent, Customer Service (Italian Speaker): Handling customer inquiries and issues for a crypto exchange across email, chat, and voice with an accent on multilingual support, escalation workflows, and accurate communication of products in Italian. Focus on resolving complaints and feedback, collaborating with internal stakeholders, and staying composed while solving language-barrier problems in a fast-paced environment.

Location: Budapest, Hungary

Company

hirify.global is a crypto exchange and developer of hirify.global Wallet, providing access to crypto trading and decentralized applications.

What you will do

• Handle customer inquiries and issues via email, chat, and voice for global users in Italian and English.
• Collaborate with product and marketing stakeholders to address complaints and feedback about websites, products, platforms, and services.
• Maintain strong product knowledge to communicate effectively with customers in their preferred language.
• Build and nurture relationships with partners and external stakeholders.
• Escalate unresolved queries to Level 2/Supervisors as directed by operations management.

Requirements

• Proficiency in both spoken and written Italian relevant to the role, plus high-level English proficiency.
• At least 1 year of experience in language-related roles (translation, interpretation, or localization).
• Ability to work independently in a fast-paced environment and deliver multilingual support.
• Willingness to work according to a given schedule.
• Strong interpersonal skills to handle challenging language situations under pressure.
• Problem-solving mindset and excellent time management for multilingual case handling.

Nice to have

• Familiarity with cryptocurrency and/or fintech.
• Working knowledge of CRM tools such as Zendesk.
• Basic computer knowledge (macOS, Lark, Microsoft Office, G-Suite).

Culture & Benefits

• Competitive total compensation package.
• Learning and development programs with an education subsidy.
• Wellness and meal allowances.
• Comprehensive healthcare schemes for employees and dependants.
• Team building programs and company events.

Hiring process

• Apply through the official hirify.global careers website.
• Interviews and evaluations as part of the recruitment process.