Support Associate (English Speaking)

TL;DR

Support Associate (Customer Support): Assisting customers, courier partners, and venues across multiple countries via live chat and phone with an accent on operational efficiency and service quality. Focus on resolving delivery issues in a fast-paced environment and improving overall service experience.

Location: Budapest, Hungary (Onsite)

Company

A global technology company specializing in the delivery of restaurant food and various goods across more than 500 cities worldwide.

What you will do

• Assist customers, courier partners, and venues across multiple countries via live chat and phone.
• Ensure smooth and efficient delivery operations.
• Collaborate with the support team and other internal departments to continuously improve service quality.

Requirements

• Professional working proficiency in English (written and spoken).
• Availability and the right to work in Hungary.
• Ability to work a minimum of 30 hours per week.
• Flexibility to work different shift types, including mornings, evenings, and weekends in a 24/7 operation.
• Customer-first mindset and ability to multitask in a dynamic environment.

Culture & Benefits

• Medical insurance.
• hirify.global credits cashback benefit.
• Sports discounts.
• Access to hirify.global-wide training programs.
• Office perks including fruits, snacks, and drinks.
• Friendly, growth-oriented environment.