Support Team Lead (Shared Services Center)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Support Team Lead (Shared Services Center): Leading and scaling a high-performing customer support team with an accent on performance management, KPI achievement, and team development. Focus on fostering a culture of excellence, analyzing support data to drive service improvements, and collaborating cross-functionally to maintain high service standards.
Location: Onsite (Hungary)
Company
A global technology company building a delivery platform for food and retail, operating in over 30 countries.
What you will do
- Recruit, mentor, and manage a customer-facing support team.
- Provide regular feedback and conduct performance reviews to ensure KPI achievement.
- Lead by example in customer interactions and set ambitious service targets.
- Run team engagement initiatives such as feedback sessions and workshops.
- Analyze data and translate insights into clear actions for improvement.
- Collaborate cross-functionally to ensure consistent tone and service across stakeholders.
Requirements
- Previous experience leading a customer-facing team.
- Strong communication skills in English.
- Analytical mindset with the ability to turn data into actionable steps.
- A passion for mentoring and helping others grow.
- Ability to multitask and thrive in a fast-paced environment.
- Hands-on, proactive, and solutions-oriented attitude.
Culture & Benefits
- Credits for platform use.
- Employee Assistance Programme (EAP).
- Cafeteria benefits including SZÉP card.
- Office perks including breakfast, fruits, and snacks.
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