Care Expert (Healthcare)

TL;DR

Care Expert (Healthcare): Transforming member requests into delightful experiences and driving innovative care projects with an accent on the French healthcare system and B2B partner needs. Focus on providing swift, accurate guidance and leading process excellence initiatives to improve member autonomy.

Location: Must be based in France (fiscal residence)

Company

hirify.global is a health insurance company integrating insurance, prevention, and care into a single, acclaimed user experience.

What you will do

• Provide exceptional member support (80% of the role) across email, chat, and phone channels.
• Guide members through the intricacies of the French healthcare system and B2B corporate insurance.
• Lead Care projects (20% of the role) to drive process excellence and member empowerment.
• Transform data insights into actionable solutions and manage end-to-end implementation of improvements.
• Mentor fellow team members and contribute to the structural evolution of the Care team.

Requirements

• Full working proficiency in French and English (written and spoken).
• Fiscal residence in France.
• Genuine passion for helping others and a calm, empathetic presence in all interactions.
• Confidence in navigating technology and embracing digital tools.
• Ability to take initiative and thrive in collaborative, written-first environments.

Nice to have

• Existing knowledge or understanding of the French healthcare system.

Culture & Benefits

• Generous equity packages for permanent contracts.
• Flexible office options: HQ, sponsored co-working hubs, or full-remote experience with equipment sponsorship.
• Top-of-the-line equipment including MacBook Pro and Bose noise-canceling headphones.
• Flexible vacation policy and flexible working hours.
• Comprehensive health insurance (100% for employee and children) and country-specific commuter benefits.
• Dedicated personal coaching for every employee from day one to maximize impact and growth.