Patient Experience Representative

TL;DR

Patient Experience Representative (Patient Success): Support patients throughout their care journey in a digital health/telehealth environment with an accent on phone and messaging communication, scheduling/onboarding, and coordinating healthcare administrative workflows. Focus on reducing friction by tracking clinical and administrative requests (e.g., prior authorizations, prescription/refill coordination, and FMLA/documentation) while maintaining accurate documentation and follow-through.

Location: Remote

Salary: $5–$15 per hour

Company

hirify.global is a full-stack AI-native psychiatry network delivering mental health care with humans and AI.

What you will do

• Respond to patient inquiries across phone and messaging with clear, accurate, timely communication.
• Provide compassionate support focused on patient satisfaction.
• Assist with scheduling, rescheduling, and helping patients onboard.
• Coordinate and track clinical and administrative workflows to minimize delays, including prior authorizations, prescription/refill coordination, and FMLA/paperwork requests.
• Document patient interactions accurately for follow-up, case tracking, and continuity of support.
• Identify recurring patient issues and share feedback to improve workflows and service quality.

Requirements

• Proficient in spoken and written English.
• 2+ years of experience in a patient-facing support role (e.g., behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar).
• Comfort communicating by phone and messaging while navigating healthcare workflows.
• Familiarity with healthcare workflows such as scheduling, insurance, pharmacies, and documentation.
• Calm under pressure with empathy in sensitive situations; able to manage multiple conversations without missing details.
• Reliable, high-speed internet connection for smooth communication.

Culture & Benefits

• Fully remote work setup with work hours from 1:00 PM to 9:30 PM Central Time.
• Fast-paced startup environment focused on building and improving processes as the company scales.
• Non-clinical scope: no medical advice, diagnosis, or treatment—coordination and routing to clinical teams with clear documentation.
• Tools include Dialpad, Slack, and Healthie (or similar platforms).
• Opportunity to support mental health care for patients at scale.