Customer Success Manager III

TL;DR

Customer Success Manager III (Customer Success): Building and strengthening executive-level relationships with strategic customers to drive retention, adoption, and growth with an accent on account strategy and data-driven performance analysis. Focus on managing complex customer lifecycles, mitigating churn risks, and collaborating cross-functionally to ensure exceptional delivery outcomes.

Location: Must be based in the US (Remote or Reno, NV).

Salary: $91,500–$122,000 annually.

Company

hirify.global is a national real estate analytics and valuation technology company dedicated to building confidence in real estate decisions through AI-driven data solutions.

What you will do

• Build and strengthen executive-level relationships with strategic customers to become a trusted advisor.
• Develop and execute account strategies that drive retention, adoption, and long-term growth.
• Analyze customer performance metrics and operational trends to identify risks and improvement opportunities.
• Lead customer onboarding initiatives to ensure rapid realization of business value.
• Advocate for customer needs internally across Product, Operations, and Sales teams.
• Maintain accurate account health and engagement data within Gainsight.

Requirements

• Must be based in the US.
• Proven experience in Customer Success, Account Management, or Client Services.
• Ability to build trust and influence stakeholders at the executive level.
• Strong project management skills with the ability to prioritize competing initiatives.
• Proficiency in analyzing customer performance data and translating insights into actionable recommendations.
• Willingness to travel as needed to support customer relationships.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with employer match.
• Paid time off (PTO) and paid holidays.
• Company profit-sharing bonus program.
• Access to virtual primary care and mental health resources.
• Career and skill development resources.