Enterprise Customer Success Manager (Medtech)

TL;DR

Enterprise Customer Success Manager (Medtech): Managing and growing strategic enterprise accounts for a connected AED platform with an accent on driving adoption, operational readiness, and revenue expansion. Focus on building executive relationships, quarterbacking escalations, and partnering with cross-functional teams in a high-growth startup environment.

Location: Remote (US). Must be willing and able to travel 25–50% for customer onsite engagements, deployments, and industry conferences.

Salary: $120,000 (Base) / $150,000 (OTE)

Company

hirify.global is a growth-stage company developing innovative AED technology and a connected software platform to revolutionize out-of-hospital cardiac arrest response.

What you will do

• Own a portfolio of enterprise customers, acting as the primary post-sale point of contact.
• Drive platform and hardware adoption, ensuring customers remain fully operational.
• Lead Quarterly Business Reviews (QBRs) and annual reviews to provide data-driven insights.
• Identify expansion opportunities and partner with Sales to execute growth strategies.
• Act as the quarterback during escalations, coordinating cross-functional resources for resolution.
• Lead and support onsite deployments, training, and system navigation for strategic customers.

Requirements

• 5+ years of experience managing enterprise or strategic accounts.
• Experience in SaaS, healthcare, public safety, or mission-critical environments.
• Experience supporting hardware + software platforms.
• Experience working with Federal Government (FedGov) and/or SLED customers.
• Must be based in the US and willing to travel 25–50% for onsite engagements.
• Proven background partnering closely with Sales on expansion and revenue growth.

Culture & Benefits

• Mission-driven team focused on saving lives and improving cardiac arrest survival rates.
• Opportunity to shape enterprise support processes in a high-growth startup environment.
• Collaborative culture working across Sales, Support, Product, and Engineering teams.
• Direct impact on product evolution through customer insights and feedback.