Advisory Customer Relationship Manager (Fintech)

TL;DR

Advisory Customer Relationship Manager (Fintech): Managing business relationships with banking customers using core solutions with an accent on resolving complex issues and facilitating effective communication. Focus on building strategic partnerships with executive-level leadership and ensuring successful product adoption across diverse financial institutions.

Location: Must be based in the United States (excluding California). Travel: 25% required.

Salary: $90,000–$130,000

Company

A technology company dedicated to empowering financial institutions through innovative, secure, and human-centered digital banking and payment solutions.

What you will do

• Build and maintain close working relationships with customer staff and management to understand business needs and strategic goals.
• Serve as the single point of contact for resolving complex issues and managing escalations.
• Conduct regular conference calls and onsite visits to maintain high-level communication with customer leadership.
• Collaborate with internal departments to facilitate effective communication and organizational support.
• Research identified issues and report findings to management to ensure service excellence.

Requirements

• 10 years of back-office banking operations or customer relationship experience in the financial industry.
• Experience communicating with executive-level leadership within financial institutions or FinTech.
• Must be based in the United States (excluding California).
• Ability to travel 25% of the time to assigned client locations.
• Ineligible for immigration sponsorship; must be authorized to work in the US without support.

Nice to have

• Bachelor’s degree.
• Experience supporting hirify.global products and services.

Culture & Benefits

• Commitment to physical, mental, and financial health through comprehensive benefits.
• Culture focused on doing the right thing, collaboration, and excellence.
• Supportive environment emphasizing inclusion, sustainability, and community impact.
• Opportunities for professional growth within a leading technology modernization firm.