Hotel And Travel Billing Lead

TL;DR

Hotel and Travel Billing Lead (Finance): Leading end-to-end billing operations for accommodation and travel services with an accent on reconciliation, process optimization, and financial accuracy. Focus on driving cultural transformation, managing a large team of 35 staff, and elevating performance through strategic KPI implementation and stakeholder collaboration.

Location: Must be based in or able to commute to Manchester, UK (Hybrid role)

Company

A global, multi-award-winning business travel management company providing seamless travel solutions through a fusion of cutting-edge technology and exceptional service.

What you will do

• Lead a team of 3 direct reports and oversee a total of 35 staff within the billing function.
• Establish and maintain robust controls to ensure accuracy and compliance across billing operations.
• Implement SLAs and KPIs to improve DSO and positively impact company cash flow.
• Partner with business systems teams and external vendors to identify and implement process improvements.
• Handle escalations from high-risk customers and resolve complex billing queries.
• Develop capacity plans to align resources with operational demand.

Requirements

• Must be based in or able to commute to Manchester, UK.
• Demonstrated success in leading large transactional teams, ideally within a shared service environment.
• Extensive end-to-end expertise in Accounts Receivable and Accounts Payable processes.
• Over five years of accounting experience gained through hands-on practice or formal qualifications.
• Proven ability to manage and influence stakeholders across various levels of the organization.
• Strong customer-centric approach with a focus on service excellence.

Culture & Benefits

• Generous holiday entitlement plus a day off for your birthday.
• Unlimited refer-a-friend bonus scheme (£1000 per referral).
• Hotel and airline discounts.
• Employee Assistance Programme and staff awards.
• Bright, energetic, and fast-paced work environment.
• Commitment to diversity and an inclusive workplace culture.