Forward Deployed Engineer (AI)

TL;DR

Forward Deployed Engineer (AI): Implementing and optimizing enterprise AI voice agent solutions with an accent on technical integration, customer success, and scalable deployment. Focus on bridging business challenges with technical execution, managing complex CRM/telephony integrations, and driving long-term value for enterprise clients.

Location: Remote-first (Hybrid in Berlin)

Company

hirify.global is an enterprise AI agent platform that unifies customer operations across voice, chat, and messaging, backed by top-tier investors.

What you will do

• Lead end-to-end implementation of AI phone agent platforms for enterprise customers.
• Collaborate with engineering and success teams to align technical deployments with business objectives.
• Develop and maintain integrations with CRMs, telephony systems, and workflow automation tools.
• Identify optimization opportunities to ensure meaningful business outcomes for clients.
• Act as the technical voice of the customer to provide actionable product insights.
• Troubleshoot and resolve technical issues to ensure production reliability.

Requirements

• 3–6 years of experience in a technical, customer-facing role.
• Hands-on coding skills in Python, JavaScript, or low-code integration tools.
• Experience with enterprise software implementations, APIs, CRMs, or telephony platforms.
• Fluent in English and German (Spanish is a bonus).
• Deep interest in AI/ML technologies, specifically conversational AI or LLMs.
• Strong communication skills to bridge technical and business perspectives.

Nice to have

• Experience integrating telephony providers, SIP, or contact center systems.
• Background in LLM prompting or AI orchestration.
• Familiarity with enterprise post-sales success frameworks.
• Track record of driving renewals and expansions.

Culture & Benefits

• Remote-first flexibility with a distributed, async-first team.
• High-trust, high-ownership environment.
• Competitive pay and meaningful equity.
• Opportunities for leadership growth across technical success, product, or engineering.
• Work with cutting-edge AI systems at the frontier of automation.