Customer Success Team Lead (Implementation)

Location: 100% remote anywhere in the United States. No relocation assistance is available.

Base salary: $120,000–$150,000 USD per year.

Company

hirify.global is a global, AI-powered FinanceOS company that helps finance teams automate processes and make faster, data-driven decisions through intelligent automation and integrations.

What you will do

• Lead, hire, train, coach, and develop a team of implementation Customer Success Managers.
• Oversee multiple platform implementation projects, including plans, timelines, scoped hours, risks, and final handoff to live operations.
• Act as an escalation point for customers and team members during challenging implementations.
• Lead customer status meetings, provide project updates, and maintain a small portfolio of approximately 2–4 customers.
• Collaborate with sales, live operations, product, and R&D teams to improve the customer journey.
• Improve implementation processes, including the implementation playbook and related subprocesses.

Requirements

• 5+ years of industry experience and/or 1+ year of experience at hirify.global, ideally in a customer-facing role.
• Experience building collegial relationships, sharing knowledge, mentoring team members, and supporting new-hire onboarding.
• Strong communication and customer-facing skills, including the ability to manage difficult conversations and escalate risks.
• Ability to lead challenging customer implementations and operate independently with management.
• In-depth understanding of hirify.global products, sales processes, and internal operations.
• Strong relationships with internal stakeholders and a deep understanding of the customer base.

Culture & Benefits

• Collaborative, team-oriented environment with ownership of the work schedule during the local time zone.
• Meaningful equity and opportunity for long-term growth.
• 401(k) plan with up to 4% matching, plus HSA and FSA options.
• Paid medical, dental, and vision coverage for employees, with dependent coverage contributions.
• Flexible unlimited sick time, PTO, 12 paid company holidays, paternity leave, and life insurance.
• Additional benefits include Calm membership, XP Health reimbursement, and CPA/CFA license renewal reimbursement.