Customer Support Manager

TL;DR

Customer Support Manager (Mobile Apps): Providing high-quality customer assistance and managing billing inquiries for a mobile app portfolio with an accent on technical troubleshooting and payment platform management. Focus on investigating bugs, handling chargebacks via Stripe and PayPal, and refining AI-powered support tools.

Location: Remote or Hybrid (Work shifts in UTC+1/UTC+2)

Company

hirify.global is a young tech company building a variety of mobile apps focused on pet care and lifestyle.

What you will do

• Provide customer support through designated communication channels.
• Investigate and document bugs, escalating technical issues to internal teams.
• Manage billing inquiries and payment investigations using Stripe and PayPal.
• Handle chargeback investigations and dispute processes.
• Monitor and respond to customer feedback and reviews on social media platforms.
• Collaborate with internal teams to refine AI-powered support solutions.

Requirements

• Strong written communication skills in English.
• Problem-solving mindset and high attention to detail.
• Basic computer literacy and ability to learn new online systems quickly.
• Customer-focused attitude and willingness to help others.
• Ability to work in shifts (Evening: 3 PM – 11 PM or Night: 11 PM – 7 AM UTC+1/UTC+2).

Nice to have

• Previous experience in customer support, operations, or customer-facing roles.
• Familiarity with CRM, help desk, or ticketing systems.
• Understanding of online payments and billing processes.
• Additional language skills.
• Experience investigating root causes using data.

Culture & Benefits

• Choice between remote or hybrid work formats.
• Unlimited Out of Office days policy.
• Health insurance and 100% sick leave compensation.
• Compensations for sports, education, psychologists, and language courses.
• Co-working and AI-assisted development tools compensation.
• Team buildings and offsites in Spain, Italy, Poland and other locations.