Member Support Administrator

TL;DR

Member Support Administrator (Customer Success): Managing the operational backbone of a 900+ member innovator ecosystem with an accent on technical support, CRM data hygiene, and marketing operations. Focus on resolving member inquiries, maintaining pristine data records, and coordinating virtual event logistics to ensure seamless platform engagement.

Location: Must be based in one of the following US states: AL, FL, IN, MO, NC, NM, OH, PA, SC, TN, TX, VA, WY

Company

hirify.global is a national security technology accelerator that connects government requirements with private-sector and academic innovations to streamline prototype development.

What you will do

• Manage the primary membership inbox, triaging and resolving technical issues regarding platform navigation and account access.
• Maintain accurate member records and data hygiene within Salesforce/HubSpot.
• Execute marketing campaigns, including audience segmentation and proofing outbound communications.
• Assist with logistical coordination and production support for live and virtual member webinars.
• Track inquiry metrics and escalate complex technical or contract issues to internal teams.
• Proactively update FAQs and internal resource guides based on recurring member friction points.

Requirements

• Must reside in one of the following states: AL, FL, IN, MO, NC, NM, OH, PA, SC, TN, TX, VA, WY
• Bachelor’s or Associate's degree, or equivalent professional experience.
• 1+ years of experience in an administrative, help desk, customer success, or membership operations role.
• Demonstrated ability to learn new software quickly and guide non-technical users through system navigation.
• Exceptional written and verbal communication skills.
• High attention to detail regarding data entry and recordkeeping.

Nice to have

• Hands-on experience with CRMs like Salesforce or HubSpot.
• Familiarity with marketing automation or ticketing tools such as Zendesk, Mailchimp, or Marketo.
• Experience supporting webinar production or virtual event execution.
• Background in government contracting, defense tech, or member-based ecosystems.

Culture & Benefits

• Comprehensive health insurance (medical and dental) with 92% of premiums covered by the company.
• 401(k) retirement plan with employer match up to 4%.
• Generous paid time off including sick leave, 10 federal holidays, and a birthday holiday.
• Wellness reimbursement plan and mental health support.
• Professional development allowance and donation matching.