Content Designer (Fintech)

TL;DR

Content Designer (Fintech): Creating engaging, accessible digital content for customers with an accent on simplifying complex financial ideas. Focus on combining research and insights with people-focussed language to solve customer problems.

Location: Hybrid (London) - requires spending at least two days per week (40% of time) at an office site.

Salary: £48,987 - £54,430

Company

One of the leading UK financial institutions transforming digital services for 28 million customers through massive investment in data and technology.

What you will do

• Create engaging, readable, and accessible content to enhance digital customer experiences.
• Fix customer problems by integrating research and insights with user-centric language.
• Develop multiple copy options and justify word choices based on brand voice and tone.
• Collaborate with multi-disciplinary design teams to build integrated digital solutions.
• Ensure consistent communication across various topics and customer touchpoints.
• Use storytelling to demonstrate how effective writing improves customer outcomes.

Requirements

• Minimum 2 years of experience writing concise, clear, and consistent copy for different channels.
• Must be based in or able to work from the London office (Hybrid).
• Confidence in producing on-brand content across various tones of voice.
• Experience working in complex environments, ideally within financial services.
• Collaborative attitude and confidence in sharing work and receiving feedback.

Culture & Benefits

• Generous pension contribution of up to 15%.
• Annual performance-related bonus and share schemes.
• 28 days’ holiday plus bank holidays.
• Flexible working options (Flexibility Works policy) and wellbeing initiatives.
• Generous parental leave policies.