Patient Support Coordinator

TL;DR

Patient Support Coordinator: Managing high-volume patient communications and administrative tasks for a digital health platform with an accent on empathy, accuracy, and efficient service delivery. Focus on guiding patients through their treatment journey, maintaining precise records, and collaborating with clinical teams to ensure high-quality care.

Location: Must be based in the UK (Remote)

Salary: £27,000

Company

hirify.global UK is a leading digital health company specializing in cannabis-based medicines, dedicated to improving patient access to safe and effective treatments through innovative technology.

What you will do

• Manage approximately 450 inbound and outbound calls weekly to support patients throughout their treatment.
• Book appointments, handle documentation, and resolve patient queries with high accuracy.
• Maintain and update patient information in management systems while ensuring GDPR compliance.
• Collaborate closely with the clinical team to ensure continuity of care and smooth patient experiences.
• Provide professional, empathetic, and efficient service to maintain company standards.

Requirements

• Must be based in the UK.
• Prior experience in a fast-paced call center or similar high-volume environment.
• Strong background in customer service or healthcare with proven problem-solving skills.
• Excellent verbal and written communication abilities with active listening skills.
• Proficiency in IT tools and experience with patient management systems or CRMs.
• Ability to work independently and meet performance targets.

Culture & Benefits

• Flexible shift patterns (7:30am–4:30pm or 9:30am–6:30pm) with one Saturday shift every 8 weeks.
• Generous leave starting at 25 days plus 8 bank holidays, increasing with tenure.
• Pension matching up to 5% employer contribution.
• Private healthcare, cycle-to-work scheme, and wellness support.
• Enhanced maternity and paternity leave.
• Opportunities for professional growth and collaboration across teams.