Customer Service Representative

TL;DR

Customer Service Representative (Medtech): Providing support to customers and distributors across North America and Europe via phone, email, and live chat with an accent on product inquiries, order processing, and account management. Focus on maintaining high service standards, documenting interactions in CRM systems, and resolving complex customer issues in a fast-paced environment.

Location: Remote (Must be available for 8:30 am - 5 pm EDT/EST schedule)

Company

hirify.global is a service provider connecting talent with innovative companies in the wellness and neurotech sectors.

What you will do

• Handle inbound phone calls, emails, and live chats for customers and distributors.
• Respond to inquiries regarding products, orders, account issues, and website navigation.
• Document all interactions accurately within CRM or ticketing systems.
• Process adjustments, replacements, returns, refunds, and credits efficiently.
• Maintain deep product knowledge and stay updated on company policies and promotions.
• Provide feedback to help improve internal processes and customer experience.

Requirements

• Minimum 2 years of experience in a call center or customer service environment.
• Fluent in English (written and spoken) is required.
• Proficiency with MS Office and ability to learn new software systems.
• Strong organizational, multitasking, and problem-solving skills.
• Ability to work independently and perform effectively under pressure.
• Must be available to work 8:30 am - 5 pm EDT/EST.

Nice to have

• Proficiency in French, Spanish, or other European languages.

Culture & Benefits

• Permanent work-from-home setup.
• Health insurance coverage for eligible locations.
• Paid vacation days (10 days plus additional days during Christmas/New Year).
• Immediate hiring opportunity.