Operations Intern (Customer Support)

TL;DR

Operations Intern (Customer Support): Providing support to authors and publishing professionals on a marketplace with an accent on user conversion and experience optimization. Focus on building customer funnels, maintaining FAQs, and analyzing user feedback to suggest product improvements.

Location: Remote (UK, Argentina, Canada, Colombia, France, Netherlands, Philippines, Poland, Portugal, Spain, Thailand, USA, Vietnam)

Salary: £14k – £26k

Company

hirify.global is a marketplace providing authors with tools and professional publishing services to create high-quality books.

What you will do

• Offer support to hirify.global users, including authors and creative publishing professionals.
• Review projects submitted on the platform to ensure quality.
• Design emails and in-app messages to build customer funnels and reactivate users.
• Maintain and update the FAQ based on direct user feedback and common questions.
• Suggest new product features based on user insights.
• Contribute to maintaining a high Net Promoter Score (NPS).

Requirements

• Native-level English speaker.
• Strong writing skills with perfect grammar and spelling.
• Analytical mindset and the ability to show initiative and take responsibility.
• Available to work full-time (at least 35 hours per week) for 6 months.
• Ability to communicate effectively within a remote team.

Nice to have

• Previous experience or interest in marketplaces or the creative industry.
• Fluency in French, Spanish, or German.
• Ambition and a good sense of humor.

Culture & Benefits

• Work from home.
• Paid paternal and maternal leave.
• Annual team retreat.