5 дней назад
Service Engineer (Robotics)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Engineer (Robotics): Creating service manuals and training content while supporting complex troubleshooting, repairs, releases, and field deployments for robotic products with an accent on serviceability, technical documentation, and product expertise. Focus on analyzing field failures, standardizing maintenance and escalation processes, validating software releases, and preparing service tools and spare parts for launch.
Location: On-site in Metzingen / Riederich, Germany
Company
develops robotic products supported by dedicated service, training, and product expertise.
What you will do
- Create and maintain service manuals covering maintenance routines, repair procedures, and spare parts.
- Develop and deliver service training content for the NEURA Academy.
- Provide L2/L3 support, resolve escalations, and stay current on hardware, software revisions, known issues, and fixes.
- Verify new features and software releases from a service perspective and contribute to release notes and compatibility checks.
- Analyze field data, provide serviceability feedback, and standardize service processes and documentation.
- Support complex troubleshooting, repairs, field deployments, design reviews, and service readiness before product launches.
Requirements
- Completed technical vocational training or degree in mechatronics, electrical engineering, robotics, or a comparable field.
- Experience in technical service, commissioning, applications, hands-on troubleshooting, and technical documentation or training.
- Ability to read technical drawings and electrical schematics and formulate structured, solution-oriented feedback.
- Understanding of software release processes and versioning, plus experience creating or optimizing technical processes and standards.
- Good German and English language skills required.
- Willingness to travel for field deployments and a valid European driver’s license.
Nice to have
- Experience with ROS/ROS2 and collaborative, mobile, or humanoid robotics.
- Experience with ticketing and documentation systems such as Jira and Confluence.
Culture & Benefits
- Work with the service engineer team and the business unit of the assigned product.
- Spend Mondays with the service team and Tuesday through Friday in the product business unit.
- Join the daily service meeting every morning.
- Participate in hands-on field deployments and collaborate closely with development and product owners.
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