Client Relationship Manager

Location: Bulgaria (Sofia); hybrid role

Salary: EUR 25,000–31,260 per year, with additional benefits potentially included in the compensation package.

Company

hirify.global is a global first-party data and insights platform serving market research, media, advertising, consulting, investment, publishing, and corporate clients.

What you will do

• Act as the primary operational contact and escalation point for assigned client accounts.
• Build long-term client relationships and ensure high satisfaction throughout project delivery.
• Lead complex quantitative online market research projects from commissioning to completion.
• Provide consultative guidance on methodology, sampling, questionnaires, and data quality.
• Troubleshoot delivery challenges, coordinate with Project Management, Sales, Professional Services, and Panel teams, and improve service processes.
• Identify account growth opportunities, support new solution development, and mentor junior team members.

Requirements

• At least 3 years of recent quantitative online market research experience, including research and survey design, sampling, and consultation on the agency side.
• At least 5 years of experience in a business environment.
• At least 5 years of project management experience.
• Fluent English in written and verbal communication.
• Strong client-facing communication, problem-solving, stakeholder management, and multitasking skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Nice to have

• Experience with SPSS, Decipher, ConfirmIt, CMix, or MarketSight.

Culture & Benefits

• Inclusive and accessible work environment.
• Commitment to a diverse workforce and supportive workplace culture.
• Additional benefits may be provided as part of the compensation package.
• Accommodations are available throughout the selection process upon request.