Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Driving strategic adoption and value realization for major APAC enterprise clients with an accent on legal-tech integration and executive relationship management. Focus on managing high-value accounts, leading complex change management initiatives, and ensuring long-term retention and expansion of the hirify.global platform.

Location: Must be based in Sydney, Australia (Hybrid: 3 days in office, 2 days remote). Must have valid Australian work rights.

Company

hirify.global is a fast-growing AI platform transforming legal and professional services through frontier agentic AI and deep domain expertise.

What you will do

• Serve as the primary strategic advisor to elite law firms and Fortune 500 companies.
• Lead the integration of AI solutions into complex enterprise workflows.
• Monitor account health and proactively drive initiatives for retention and expansion.
• Evangelize platform capabilities to end users and facilitate executive engagement.
• Collaborate with internal Product teams to provide insights for continuous platform improvement.

Requirements

• Extensive background in strategic customer success or account management within Enterprise SaaS, legal, or top-tier consulting.
• Proven experience in change management and large-scale technology adoption.
• Strong communication and strategic planning skills with the ability to influence executive stakeholders.
• Must have valid Australian work rights (no visa sponsorship available).
• Willingness to travel up to 25% within the APAC region.

Culture & Benefits

• Structured hybrid work policy with 3 days in the Sydney office.
• Comprehensive private hospital insurance plus dental, optical, and mental health coverage.
• Paid annual, sick, and parental leave.
• Support for fertility and family planning through Carrot.
• Annual professional development budget for courses and conferences.
• Four-week paid sabbatical after four years of service.