Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Managing and strengthening relationships with US-based enterprise clients for a strategic engineering partner with an accent on stakeholder management and high-value account retention. Focus on coordinating between clients and internal teams, handling escalations, and ensuring exceptional service delivery during ET hours.

Location: Remote (Must be available to work during US ET hours)

Company

hirify.global is a strategic engineering partner for high-growth startups and established corporations, helping clients raise significant funding and scale their products.

What you will do

• Serve as the primary point of contact for assigned high-value client accounts.
• Build and maintain strong trust and long-term relationships with US-based stakeholders and executives.
• Lead client meetings, status updates, and manage expectations to ensure timely follow-ups.
• Coordinate with internal engineering teams to ensure smooth project delivery.
• Professionally handle client concerns, escalations, and issue resolution.
• Identify opportunities for account growth and long-term retention.

Requirements

• Proven experience in senior-level account management or client success roles.
• Experience handling enterprise or high-value accounts.
• Excellent spoken and written English with a strong American accent.
• Must be available to work during US hours (ET).
• Strong stakeholder management and relationship-building skills.
• Highly organized, proactive, and detail-oriented approach to managing multiple accounts.

Nice to have

• Experience working with Fortune 500 clients or companies like Accenture.
• Background in tech, SaaS, consulting, or digital services.
• Proficiency with CRM or project management tools.
• Strong presentation and executive communication skills.