Account Manager, Large Market (SaaS)

Location: Remote

Company

A remote-first SaaS company providing platforms for sports organizations and their customers.

What you will do

• Manage a portfolio of large sports organization accounts and build strategic customer relationships.
• Drive retention, renewals, product adoption, and account expansion.
• Run platform demonstrations and customized presentations for new products and add-ons.
• Use account and usage data to create account plans, identify risks, and find growth opportunities.
• Manage the upsell pipeline and follow up on marketing-driven campaigns.
• Represent customer feedback internally and support product prioritization.

Requirements

• 1–3+ years of experience in Customer Success, Relationship Management, or Account Management, preferably in a SaaS environment.
• Proven success meeting retention and expansion targets.
• Experience managing complex, high-value accounts where relationship depth is more important than volume.
• Strong business acumen, listening skills, customer focus, initiative, and collaboration.
• Ability to travel occasionally for company meetings, sales meetings, trade shows, and client visits.

Nice to have

• Experience in the sports industry.

Culture & Benefits

• Remote-first working environment.
• Collaborative culture focused on shared success and customer experience.
• Opportunities for professional growth.
• Company merchandise upon starting and a $50 credit on each work anniversary.
• Compensation is adjusted based on experience, skills, certifications, and geographic location.