Patient Care Advocate

TL;DR

Patient Care Advocate (Customer Support): Managing incoming patient inquiries and medical service requests in a centralized call center environment with an accent on maintaining high productivity and strict confidentiality. Focus on providing first-call resolution, following established medical protocols, and accurately triaging patient needs to appropriate physicians or specialists.

Location: Must be based in Pennsylvania, USA

Company

hirify.global is a large healthcare organization and parent company of Allegheny Health Network, dedicated to providing comprehensive health services and patient care.

What you will do

• Answer and process high-volume incoming calls using a multi-line telephone system.
• Handle routine and complex medical service requests following established protocols.
• Use independent judgment to triage and refer patients to appropriate medical specialists.
• Maintain strict confidentiality and adhere to HIPAA and data security policies.
• Meet department productivity and customer satisfaction benchmarks.
• Engage in professional development activities with leadership.

Requirements

• Must be based in Pennsylvania
• High School diploma or GED equivalent.
• Minimum 1 year of experience in a call center role.
• Prior experience in customer service or physician scheduling.
• Ability to work during standard business hours (8:00am-5:00pm).
• Commitment to ethical standards and compliance with federal and state healthcare regulations.

Culture & Benefits

• Opportunity to work remotely within Pennsylvania.
• Professional development and leadership support.
• Stable environment within a major healthcare network.
• Adherence to comprehensive privacy and data security standards.