Customer Operations Specialist

TL;DR

Customer Operations Specialist (Fintech/HRTech): Managing customer inquiries and benefits administration workflows with an accent on operational efficiency and process improvement. Focus on delivering high-touch support, troubleshooting complex issues, and scaling internal documentation in a fast-paced startup environment.

Location: Must be based in the United States, Canada, or the Philippines

Company

hirify.global is a remote-first company dedicated to making health benefits for small businesses simple, affordable, and accessible.

What you will do

• Serve as the primary point of contact for customer and partner inquiries.
• Manage and prioritize incoming support requests and operational tasks.
• Investigate and troubleshoot customer issues, escalating complex matters as needed.
• Monitor customer workflows to proactively identify and resolve potential issues.
• Identify opportunities to streamline workflows and reduce manual work.
• Contribute to scalable processes and maintain high-quality documentation.

Requirements

• Must be based in the United States, Canada, or the Philippines
• 2–4 years of experience in customer support, operations, or benefits administration.
• Strong written and verbal communication skills.
• Exceptional attention to detail and organizational abilities.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Proactive mindset with a strong commitment to customer experience.

Nice to have

• Experience supporting employee benefits, insurance, or HR technology.
• Familiarity with eligibility and enrollment workflows.
• Experience creating SOPs and process documentation.
• Proficiency with HubSpot, Rippling, or Notion.
• Previous experience in high-growth startup environments.

Culture & Benefits

• 100% employer-paid health insurance premiums for employees.
• 401(k) retirement plan with company match.
• Equity participation.
• Discretionary Time Off (DTO) policy.
• Remote-first work environment with purposeful on-site gatherings.
• High-ownership, high-candor culture valuing clarity and empathy.