Customer Support Specialist (Fintech)

TL;DR

Customer Support Specialist (Fintech): Managing user inquiries and resolving platform-related issues for a Telegram-based content monetization platform with an accent on payment, subscription, and account troubleshooting. Focus on maintaining high customer satisfaction, documenting recurring issues, and collaborating with cross-functional teams to improve product experience.

Company

hirify.global is a platform that helps creators monetize their content through Telegram.

What you will do

• Handle customer inquiries via chat and ticketing systems.
• Assist users with subscriptions, payments, account access, and platform-related issues.
• Investigate customer cases and identify the root cause of issues.
• Escalate complex requests to Product, Engineering, Compliance, or Moderation teams.
• Maintain high customer satisfaction through clear, accurate, and professional communication.
• Document recurring issues and conhirify.global to the improvement of the knowledge base.

Requirements

• 1+ year of experience in Customer Support, Customer Success, or Operations.
• English proficiency at B2 level or higher (written).
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong problem-solving and analytical skills.
• High level of responsibility, attention to detail, and ownership.
• Ability to work independently in a fully remote environment.

Nice to have

• Experience working in SaaS, FinTech, Payments, or Creator Economy.
• Experience with CRM systems and ticketing platforms.
• Understanding of content moderation, compliance, or trust & safety processes.
• Experience working in an international remote team.

Culture & Benefits

• Fully remote work environment.
• Opportunity to work with cross-functional teams including Product and Engineering.
• Focus on professional growth and learning new tools and processes.
• Collaborative team culture with an emphasis on empathy and customer-focused mindset.