Implementation Specialist (SaaS)

TL;DR

Implementation Specialist (SaaS): Managing technical support tickets and system configurations for healthcare platforms with an accent on cross-functional issue resolution and quality assurance. Focus on maintaining high service standards, executing configuration changes, and supporting annual enrollment benefits reviews.

Location: Must be based in the United States

Compensation: $35.00–$45.00/hour (approx. $72,800–$93,600/year)

Company

hirify.global is a healthcare technology company focused on improving access and quality of care through integrated digital solutions.

What you will do

• Manage and resolve client support tickets within established SLAs.
• Perform system configurations using internal tools and project management systems.
• Collaborate cross-functionally to escalate and resolve complex technical issues.
• Support annual enrollment benefits reviews and coordinate related workflows.
• Conduct quality assurance reviews and pre-launch testing to ensure data integrity.
• Maintain comprehensive documentation and contribute to knowledge base articles.

Requirements

• 3+ years of experience in SaaS client support or technical implementation.
• 2+ years of hands-on experience with system configuration and ticketing systems.
• Must be authorized to work in the United States.
• Strong technical aptitude and ability to learn proprietary systems quickly.
• High School Diploma required; Associate's or Bachelor's degree preferred.
• Experience with QA processes and testing procedures is preferred.

Nice to have

• Background in healthcare or employee benefits administration.
• Knowledge of healthcare data management processes.

Culture & Benefits

• Full-time contract position with competitive hourly compensation.
• Opportunity to work in a high-impact healthcare technology environment.
• Focus on operational excellence and continuous process improvement.
• Collaborative team culture with emphasis on knowledge sharing.