Application Support Engineer (SaaS)

TL;DR

Application Support Engineer (SaaS): Resolving platform and product issues for customers within a low-code environment with an accent on technical troubleshooting and stakeholder coordination. Focus on identifying root causes within platform infrastructure and runtime components to enhance product stability.

Location: Remote (US). Ability to work from the Boston office a few times per year

Salary: $110,000 – $130,000

Company

hirify.global is a leading low-code platform that empowers organizations to rapidly create and deploy enterprise-grade applications.

What you will do

• Manage and resolve complex platform and product issues for customers.
• Conduct in-depth investigation and troubleshooting of infrastructure, runtime, and software components.
• Coordinate with R&D, Product Management, and Customer Success teams to drive product improvements.
• Maintain clear customer expectations by adhering to Service Level Agreements (SLAs).
• Prioritize workload based on problem severity and business impact.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
• Proficiency in Java, JavaScript, SQL, and integration concepts (APIs, web services).
• Understanding of public Cloud technologies such as AWS, Azure, and Kubernetes.
• Strong analytical skills and a commitment to continuous learning.
• Must be based in the United States.

Nice to have

• Prior experience with low-code platforms.
• Experience in customer-facing technical support or consultancy roles.

Culture & Benefits

• Work with cutting-edge technology transforming global industries.
• Supportive, agile, and inclusive team environment.
• Culture promoting professional growth and continuous learning.
• Comprehensive health and wellness benefits.