Server Support Engineer (Healthcare)

TL;DR

Server Support Engineer (Healthcare): Providing remote L1/L2 technical support for enterprise server infrastructure based on Windows Server, Linux, and VMware with an accent on incident management and troubleshooting. Focus on analyzing system behavior, identifying root causes, and assisting customers with server configuration and administration.

Location: Remote (United States)

Company

A healthcare-focused technology company providing enterprise server infrastructure support for international customers.

What you will do

• Provide remote L1/L2 technical support via phone, email, and chat.
• Troubleshoot hardware and software incidents in Windows Server, Linux, and VMware environments.
• Analyze system behavior to identify causes and implement technical solutions.
• Assist customers with server configuration, installation, and administration processes.
• Manage and document incidents within ticketing systems.
• Collaborate with escalation teams to resolve complex technical cases.

Requirements

• 2–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk roles.
• Knowledge of Windows Server administration, Linux environments, or VMware virtualization.
• Basic understanding of enterprise server architecture and hardware components.
• Experience with troubleshooting and incident management processes.
• Must be based in the United States.

Nice to have

• Prior experience supporting enterprise-level environments within the healthcare industry.
• Technical certifications such as CompTIA A+, Server+, or similar.

Culture & Benefits

• Fully remote work arrangement.
• Opportunity to work with international customers in enterprise environments.
• Collaborative team culture with a focus on exceptional customer support.