Customer Service Representative - Eurofins BioPharma Product Testing Toronto, Inc.

Location: Toronto, Ontario, Canada; relocation to Mississauga, Ontario is expected in 2026.

Salary: CAD 45,000–50,000 per year

Company

International life sciences organization providing analytical testing, laboratory, biopharmaceutical, pharmaceutical, food, environmental, cosmetic, genomic, and clinical research services through a global network of laboratories.

What you will do

• Communicate with current and prospective customers by phone, email, and in person.
• Schedule customer projects and coordinate project tracking and client management.
• Create client accounts, link standard quotations from eLIMS, and follow up on Coupa orders.
• Retrieve and archive Certificates of Analysis and verify information on ongoing projects.
• Handle administrative and shipping tasks, including sending laboratory supplies to clients and preparing memos.
• Support internal sales, regulatory compliance, and other customer service and business objectives.

Requirements

• High school diploma required; college, university, or a science background is an asset.
• 3–5 years of customer service experience.
• Fluent written and spoken English is required.
• Strong communication, organization, accuracy, attention to detail, professionalism, confidentiality, and customer service skills.
• Ability to work independently, collaborate with a team, multitask, remain calm under pressure, and learn quickly.
• Strong knowledge of MS Office, including Outlook, Word, and Excel; willingness to develop proficiency with eLIMS.

Culture & Benefits

• Full-time employment with health and dental coverage.
• Life and disability insurance.
• RRSP with a 3% company match.
• Paid holidays and paid time off.
• Professional, customer-focused work in a collaborative laboratory environment.