8 часов назад
Customer Service Representative (Manufacturing)
46 000 - 52 000CAD
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Representative (ERP/Order Management): Supporting Canadian customers and internal teams with pricing, product availability, order status, returns, invoicing, and ERP transactions with an accent on accuracy, service quality, and cross-functional collaboration. Focus on resolving customer issues, maintaining inventory and financial accuracy, and managing high-volume order-related inquiries in a hybrid Burlington office environment.
Location: Hybrid in Burlington, Ontario, Canada; onsite training full time for 4–6 weeks, followed by office work two days per week and remote work three days per week. The role may require travel to Boston for training.
Salary: CAD 46,000–52,000 per year.
Company
develops products and smart, connected water solutions for residential and commercial customers.
What you will do
- Respond to customer inquiries about pricing, product availability, order status, returns, and invoice discrepancies.
- Enter and maintain orders, returns authorizations, credits, debits, and invoices in ERP and related systems.
- Resolve customer issues efficiently and escalate complex pricing, availability, order, and return concerns when needed.
- Support Canadian representative agencies and GTA representatives with accurate, timely information.
- Collaborate with internal and cross-functional teams to improve customer service and operational efficiency.
- Follow company policies, service standards, and values while taking on additional projects assigned by management.
Requirements
- High school diploma or equivalent.
- At least two years of experience in a customer-facing role.
- Experience working with ERP systems.
- Proficiency in Microsoft Office, including Outlook, Excel, and Word.
- Strong communication, problem-solving, organizational, time-management, adaptability, and attention-to-detail skills.
- Successful employment eligibility verification and a criminal record check are required.
Nice to have
- Post-secondary education in business, administration, or a related field.
- Experience in manufacturing, distribution, or a B2B environment.
- Familiarity with order processing, returns management, and billing procedures.
- Experience in high-volume customer service and handling escalated issues.
Culture & Benefits
- Team-oriented and supportive work environment focused on customer service and collaboration.
- Comprehensive onsite training and professional development opportunities.
- Medical and dental coverage and registered retirement savings plans.
- Educational reimbursement, fitness reimbursements, and employee discount programs.
- Hybrid work arrangement after the onsite training period.
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