Disputes Specialist (Fintech)

TL;DR

Disputes Specialist (Fintech): Managing the intake, investigation, and resolution of card and ACH disputes to ensure high-quality risk-based decisions. Focus on maintaining service level agreements, mitigating financial risk, and improving operational efficiency through process and tooling updates.

Location: Must be based in the United States (San Francisco, New York, Portland, or remote within the US).

Salary: $68,300 – $85,400 USD (based on location).

Company

hirify.global is a fintech company building a banking stack for startups to simplify financial lives for entrepreneurs.

What you will do

• Handle dispute intake and resolution processes, including pre-arbitration, arbitration, and ACH disputes.
• Review and assess user-provided information to determine the validity of filed disputes.
• Manage high-volume caseloads within established service level agreements.
• Submit chargebacks to Mastercard as needed.
• Document rationale for risk decisions with supporting evidence.
• Identify opportunities to improve process observability, scalability, and efficiency.

Requirements

• Must be based in the United States.
• 2–5+ years of experience in customer support or investigations.
• Experience in banking, fintech, or financial services.
• Familiarity with managing customer-facing queues and CRM tools like Zendesk.
• Understanding of banking products such as ACH, wires, SWIFT, and cards.
• Ability to work in a high-risk environment under minimal supervision.

Nice to have

• Direct experience with card scheme chargeback rules (Visa or Mastercard).
• Experience with escalation handling.

Culture & Benefits

• Competitive base salary and equity (stock options).
• Comprehensive benefits package.
• Commitment to diversity, belonging, and equal employment opportunity.
• Supportive environment for professional growth in the fintech sector.