Practice Director, Managed Services

TL;DR

Practice Director, Managed Services (Managed Services/Infrastructure): Lead the Managed Services business strategy and operations, driving growth through sales planning, lead generation, and recurring client revenue with an accent on incident resolution, managed infrastructure support, and scaling a high-performing team. Focus on building client relationships, managing end-to-end sales and renewals/expansions, and directing operational processes and technical staff to ensure quality service delivery.

Location: Remote (United States)

Company

hirify.global is a technology advisory and solution provider for small and mid-size businesses.

What you will do

• Develop and execute sales strategies to grow Managed Services and cross-sell services in partnership with Shared Services leadership.
• Own the end-to-end sales process: client communication, presentations, proposals, pricing negotiation, and deal closing.
• Drive pipeline growth through lead generation, prospecting, and achievement of monthly/quarterly/annual sales targets, including renewals and expansions.
• Set operational vision and mentor operational leadership to support network technology needs for clients.
• Direct managed infrastructure operations: define procedures, monitor and troubleshoot incidents, and guide technical staff using proven investigation and resolution techniques.
• Lead team direction and development, including training, performance reviews, and managing in-house and outsourced staffing allocation.

Requirements

• 10+ years in a Managed Services environment with proven experience building and scaling Managed Services business/consulting practices.
• Ability to engage senior client management and present effectively to internal and external customers.
• Demonstrated facilitation, collaboration, and problem-solving skills in a high-pressure environment.
• Strong customer service orientation and ability to build and manage strategic external industry networks.
• Willingness to travel periodically.

Culture & Benefits

• Health and welfare benefits including Medical, Dental, Vision, and Health Savings Accounts (with company contribution).
• Retirement planning with 401k matching contribution.
• Paid time off starting at 15 days annually (accrued per pay period) plus 8 paid holidays per year.
• Flexible Spending Accounts, Transportation and Parking Accounts, and Health-related support programs (EAP, wellness offerings).
• Bonus eligibility per the company plan.

Hiring process

• Applications are accepted until July 31, 2026, with encouragement to apply as soon as possible.
• Talent Acquisition reviews background alignment and reaches out if the experience matches the role.