Service Delivery Operations Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Service Delivery Operations Manager (SaaS/Cybersecurity): Leading the operational execution of service delivery and customer operations with an accent on delivery governance, capacity planning, and service reporting. Focus on building high-performing teams, driving service excellence, and ensuring predictable delivery outcomes for enterprise customers.
Location: Must be based in Germany (Office in Berlin or Remote in Germany).
Company
is a leading end-to-end encrypted communication platform providing secure collaboration solutions for businesses, critical infrastructure, and governments.
What you will do
- Own the operational execution of the Service Delivery and Customer Operations function to ensure consistent delivery commitments.
- Establish and maintain operational frameworks, including Incident, Problem, Change, and Release Management.
- Lead cross-functional teams during major incidents to ensure timely resolution and effective customer communication.
- Manage forecasting, workload planning, resource allocation, and capacity management across the team.
- Provide regular performance updates to senior leadership regarding delivery metrics, operational risks, and strategic initiatives.
- Lead and coach team members, conducting performance reviews and career development planning.
Requirements
- Minimum 7+ years of experience in Service Delivery, Operations Management, or IT Service Management within technology or SaaS organizations.
- Fluency in English and German is essential.
- Proven experience in direct people management, performance coaching, and career development.
- Strong understanding of ITIL-aligned service management practices.
- Demonstrated ability to build and scale operational frameworks, governance models, and reporting structures.
- Ability to travel for customer engagements and team collaboration.
Nice to have
- Experience in cybersecurity or enterprise software sectors.
- Strong analytical capabilities for data-driven decision making.
Culture & Benefits
- Hybrid work environment with a beautiful office in Berlin.
- 30 days of vacation entitlement.
- Competitive salary, bonus structure, and participation in the Virtual Stock Option Plan (VSOP).
- Annual education budget for professional development.
- Access to Urban Sports Club subscription and office perks like fresh breakfast and snacks.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →