Head of Creative Ops

TL;DR

Head of Creative Ops (Agency Operations): Build and run the operational backbone of hirify.global’s delivery function with an accent on scalable workflows, intake/handoff/QA processes, and operational tooling across UGC, video editing, design, influencer marketing, paid media, and creative strategy. Focus on rebuilding and standardizing systems so a fast-growing, 100+ person creative org can move fast without breaking.

Company

hirify.global is a performance creative agency building campaigns that move numbers for consumer and B2B brands.

What you will do

• Audit, consolidate, and rebuild operational systems across 7 delivery functions (UGC, video editing, design, influencer marketing, creative strategy & copywriting, paid media, and project management).
• Lead and build a team of 2–3 Operations Managers embedded across delivery functions.
• Design and implement scalable workflows, documentation, and tooling that grow with the organization.
• Own and standardize the operational tech stack (Airtable, ClickUp, Notion, Make/N8N/Zapier, Claude, Fathom, and G-Suite).
• Create intake, handoff, QA, and escalation processes to keep 100+ team members aligned with minimal overhead.
• Identify and eliminate operational bottlenecks before they become urgent issues.

Requirements

• Proven experience leading Creative Ops or Agency Operations at a sizeable agency (100+ people minimum).
• Deep understanding of creative delivery functions (UGC, video, design, paid media, influencer) across more than one discipline.
• Track record of building systems and processes teams actually use and value.
• High fluency with ops/project management tooling (Airtable, ClickUp, Notion, Make/Zapier/N8N or equivalents).
• Strong systems thinking and ability to translate the full operational picture into clear, well-documented processes.
• High communication skills to build trust and buy-in with department leads in a high-growth, ambiguous environment.

Nice to have

• Experience with backend finance ops, HR ops, or IT ops at an agency.
• Familiarity with AI-assisted operations tooling.
• Experience scaling an agency from 100 to 200+ headcount.
• Background in performance marketing, influencer marketing, or paid media operations.

Culture & Benefits

• Fully remote role with flexible hours and the possibility to work from anywhere.
• Unlimited time off and sick days.
• Low bureaucracy and high ownership—fixing issues without waiting for permission.
• Hands-on role where rebuilt systems become the new standard.
• Work directly with the COO and Chief Creative Officer in a high-paced, entrepreneurial environment.

Hiring process

• Not specified in the provided posting.