Business Systems Administrator (VoIP)

TL;DR

Business Systems Administrator (VoIP): Managing and optimizing enterprise voice and communication systems with an accent on SIP, cloud PBX, and VoIP integrations. Focus on ensuring high availability, troubleshooting voice quality issues, and integrating communication platforms with CRM systems like Salesforce and Zendesk.

Location: Remote (United States)

Company

hirify.global is an insurance payments network providing digital communications and payment processing for over 300 insurance carriers.

What you will do

• Administer enterprise VoIP platforms including SIP, cloud PBX, and contact center solutions.
• Manage user provisioning, call flows, IVR systems, and number porting.
• Monitor system performance and troubleshoot voice quality issues such as latency, jitter, and packet loss.
• Integrate VoIP systems with CRM and support tools like Salesforce and Zendesk.
• Support corporate SaaS applications and maintain detailed system documentation and SOPs.
• Serve as a Tier 2 escalation point for communication and telephony issues.

Requirements

• 3-5+ years of experience in VoIP, telecom, or unified communications administration.
• Must be based in the United States.
• Proficiency in scripting using PowerShell, Python, or Bash.
• Strong knowledge of Entra ID, Intune, Azure VDIs, M365, and SSO/SAML.
• Solid networking foundations including DNS, DHCP, VLANs, firewalls, and QoS.
• Bachelor's degree in IT or equivalent professional experience.

Nice to have

• Relevant certifications such as Microsoft Teams Voice or Cisco.
• Experience with system integrations and APIs.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan.
• Strong commitment to work-life balance.
• Opportunities for internal career advancement within a team of 1,200+ employees.