Systems Administrator (MSP)

TL;DR

Systems Administrator (MSP): Providing advanced remote support and technical leadership for diverse, multi-tenant client environments with an accent on Windows Server, M365, and network infrastructure. Focus on resolving complex escalated incidents, implementing security best practices, and driving continuous improvement through automation and documentation.

Location: Remote/Hybrid (Must be available for 11 AM to 8 PM EST shift)

Company

hirify.global is a rapidly growing technology solutions provider specializing in cloud, cybersecurity, networking, and managed services.

What you will do

• Perform advanced troubleshooting and resolve escalated customer incidents across server, workstation, and network environments.
• Manage and support multi-tenant infrastructure including Active Directory, Azure AD, M365, and Intune.
• Communicate effectively with clients to manage expectations and provide clear status updates during the resolution process.
• Develop and implement client standards based on best practices to improve environment stability and security.
• Provide technical leadership and mentorship to other engineers while collaborating on service delivery improvements.
• Conduct root-cause analysis and participate in proactive security and change management activities.

Requirements

• 3–5 years of experience in IT support or operations, specifically within an MSP or multi-tenant environment.
• Deep expertise in Windows Server, Active Directory, Azure AD/Entra, M365, and SharePoint.
• Strong networking knowledge including Layer 2/3, VLANs, DHCP/DNS, and VPNs.
• Proficiency in PowerShell scripting and automation.
• Must be available to work the 11 AM to 8 PM EST shift, Monday through Friday.
• Excellent written and verbal communication skills with a strong customer-service orientation.

Nice to have

• CompTIA Network+ or A+ certifications.
• Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102).
• ITIL v4 Foundation certification.

Culture & Benefits

• Opportunity to work in a fast-paced, collaborative environment with broad technical exposure.
• Focus on professional development, training, and career growth.
• Exposure to diverse, next-generation technology solutions.