Senior Director, Partner Account Management (North America)

TL;DR

Senior Director, Partner Account Management (North America) (Partner Management): Lead a major partner segment by managing a team of Major PAMs, driving joint planning, execution, and business visibility with partner executives. Focus on revenue growth, customer outcomes (NPS and churn), and scaling best practices through high-impact QBRs and accurate forecasting.

Location: Bellevue, WA, USA

Salary: $200,000-$220,000 annually

Company

hirify.global provides cloud ERP solutions for small and midsized businesses, with a partner-driven ecosystem.

What you will do

• Drive consistent revenue growth across major partners while maintaining a customer-first approach.
• Own partner and customer outcomes, including NPS, churn (targeting <5%), and long-term customer success.
• Lead and develop a Major PAM team (3–6), setting expectations for planning, execution, and accountability.
• Run annual planning and high-impact QBRs with major partners, ensuring measurable plans tied to growth and customer outcomes.
• Own forecasting accuracy and pipeline quality, providing clear visibility into risks and opportunities to leadership.
• Act as an executive sponsor for key deals and represent partner needs internally to influence programs, product, and go-to-market.

Requirements

• Bachelor’s degree in Business, Management, or related field required; MBA or advanced degree preferred.
• 10+ years of people leadership experience in partner management, account management, or similar roles.
• Experience working with complex B2B solutions; ERP experience strongly preferred.
• Proven expertise managing and growing strategic partner relationships, including executive-level stakeholders.
• Strong operator skills in planning, forecasting, and driving accountability.
• Ability to work effectively at the executive level with both internal leadership and partner executives.

Culture & Benefits

• Healthcare benefits for US-based employees (medical, dental, vision) for you and dependents.
• 401(k) plan with company match, plus employer-paid Short-Term/Long-Term Disability and Basic life coverage.
• Flexible time off and sick and safe leave.
• Additional rewards may include annual bonus and stock, with sales incentives possible depending on role and plan terms.
• Benefits/perks may vary by employment type and country of work.