Solutions Engineer (AI)

TL;DR

Solutions Engineer (AI): Leading technical pre-sales and integration scoping for an AI-driven customer journey platform with an accent on API-first integrations and complex POC execution. Focus on bridging the gap between commercial strategy and technical feasibility while driving product adoption for consumer brands.

Location: Must be able to overlap with EST hours and travel to NYC for in-person collaboration.

Company

hirify.global is an agent-of-record platform for consumer brands that collapses disconnected support and commerce tools into a single intelligent agent.

What you will do

• Own the technical side of deals from first demo through integration scoping and multi-week POC trials.
• Build and test custom integrations, validating OAuth and webhook flows using Postman.
• Draft and price Statements of Work for custom configurations and integration requirements.
• Lead technical discovery sessions to map prospect stacks and propose viable workarounds.
• Act as a feedback conduit between the field and the product/engineering teams to influence the roadmap.
• Train internal GTM teams on demoing the platform and maintaining demo assets.

Requirements

• 3–5+ years of experience as a Solutions or Sales Engineer in B2B SaaS.
• Genuine fluency with APIs, webhooks, and OAuth.
• Hands-on experience building and testing integrations.
• Working knowledge of the e-commerce CX stack (Shopify, Gorgias, Zendesk, etc.).
• Ability to explain complex AI concepts to non-technical stakeholders.
• Must be able to overlap with EST hours and travel to NYC periodically.

Nice to have

• Hands-on experience configuring or selling LLM/AI agent products.
• Contact-center experience (Genesys, Dixa).
• Experience writing and pricing custom-integration SOWs.
• Light front-end comfort (JS chat-widget embedding).

Culture & Benefits

• Fully distributed, global team with an async-first culture.
• Competitive salary plus equity or stock grants.
• Dedicated learning budget for professional growth.
• Access to premium AI tools (ChatGPT, Claude, Perplexity Pro, Cursor, etc.).
• High-autonomy environment with low bureaucracy.

Hiring process

• The process includes AI-assisted screening tools, though all final decisions are made by humans.
• Candidates may request a human-only review by contacting the team directly.